NRI-Assistance services is founded by people who have travelled across the world, lived in cities across in many countries. We understand the needs of NRIs and the type of assistance that are required by them in India.

We also understand how important it is to deliver quality services at the right prices. To ensure quality service delivery and to track the progress, we have an elaborate helpdesk system whereas the status of every service request is updated regularly. We plan to provide 24x7 voice customer support (currently it is 8:00 AM to 8:00 PM IST). We also have local affiliates in many countries, who can be contacted during local day time for any inquiries and for an update on service requests.

There are two options to order a service request. A customer can order a service directly to NRI-Assistance or they can look for an affiliate for that service in a particular city or town.

In case the service is rendered by NRI-Assistance, there are two charges. One is a fixed charge that NRI-Assistance applies which is for providing backend support like updates and follow up on the service request. Our customer support will coordinate with the service provides across India and the NRIs. The variable charges are the actual charges (for e.g. Taxi charges, hotel charges, Government fees, doctor fees or any other charges) that will be charged by the affiliate to provide the service.

In case you order a service from NRI-Assistance, we will provide you customer support whereas you will get regular updates on your service request. We are committed to service assurance and in delivery in timely manner.

A customer if is not satisfied can ask for a service refund. Please check our terms and condition before ordering any service.

In case, you order for a service directly to an affiliate listed in our directory, NRI-Assistance services is not responsible for its delivery. NRI-Assistance does not charges for this service and it is completely free. Therefore in this case, NRI-Assistance does not have any commitments for services rendered by affiliates directly to an end customer.

Currently we have 22 cities covered under our affiliate network and we are rapidly increasing this to more cities.

We have our own offices in Kolkata, Bangalore and Pune.

As per the Indian laws, all our services carry a Goods And Service Tax(GST) of 18%. This is applicable to domestic or international customers both.

You can directly pay on NRI-Assistance through debit cards, credit cards, net banking, NEFT Transfer.

Once you make the NEFT transfer to the account, please sent us a screen shot of the receipt that you will receive from the bank, and we'll get you the ticket in 2-3 hours. An advanced invoice can also be sent to you on your request in this case. For account details, you can click 'Payment Procedure' button that will be present on your requested service page.

NRI-Assistance believes in setting high standards of customer satisfaction. Our service assurance is part of our commitments. If we fail to deliver on our commitments we will provide a cash back to our customers.

This is however application to foreign exchange rate regulations and currency conversion rates.

Have a question or need a custom quote?

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