NRI-Assistance Services believes in helping its customers as much as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants/affiliates and they have initiated the process of delivery.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products that NRI-Assistance services team has obtained on special discounts. These are limited occasion offers and therefore cancellations are not possible.
- In case you feel that the service received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
If you are, for any reason, not happy with your purchase, we will cheerfully issue applicable refund provided such refund is sought pursuant to cancellation and the request for same is made within 72 hours of your purchase and shall be further subject to the vendors/merchants/affiliates having not processed your order.
- To request a refund, simply contact us with your purchase details within three (3) days of your purchase.
- Please include your order number (sent to you via email after ordering) and optionally tell us why you are requesting a refund - we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 21 days period however, we shall not be liable for any default caused in processing the refund amount owing to the delay caused by processing bank.